Ordering & Shipping
Simple. Transparent. Worldwide.
We have designed a clear and professional ordering process to serve doctors, hospitals, clinics, and medical distributors around the world. From your first inquiry to final delivery — we handle every step with precision.
Step by Step
How to Place an Order
Our ordering process is designed to be straightforward and professional. Follow these four steps to place your order with us.
Step One
Browse Our Catalogs
Explore our Surgical, Dental, and Single-Use Instruments catalogs on our website. Each product has a unique product code to ensure accurate ordering.
- Surgical Instruments catalog
- Dental Instruments catalog
- Single-Use Instruments catalog
- Note product codes & quantities
Step Two
Send Your Requirement
Share your selected product codes and quantities through any of these channels. Our sales team will review your request professionally.
- Email — Sales Department
- WhatsApp — instant response
- Website inquiry form
Step Three
Receive Quotation
We will provide a detailed quotation within 24 hours covering all the details you need to make a decision.
- Product prices
- Minimum order quantity
- Production lead time
- Shipping method & estimated delivery
Step Four
Confirm & Pay
Once the quotation is approved, production is scheduled immediately after payment confirmation.
- Order confirmed in writing
- Payment via agreed method
- Production scheduled
- Dispatch notification sent
Payment Methods
Accepted Payment Options
We accept multiple payment methods to make international transactions as easy as possible for our global customers.
Bank Wire (T/T)
Preferred for bulk & international orders
PayPal
Available for small or sample orders
Stripe
Subject to availability & order size
Note: All banking charges and applicable import duties are borne by the buyer unless otherwise agreed in writing.
Production Timeline
How Long Does Production Take?
Production time is planned based on order type, quantity, and customization requirements. You will always be informed of the exact timeline on your quotation.
Standard Orders
7–10
Working days for regular catalog items
Custom / OEM
14–21
Working days for custom or branded orders
Large Volume
TBC
Timeline confirmed on quotation
- Customers are informed in advance for large or special orders
- All timelines confirmed in writing on quotation
Worldwide Logistics
Shipping Methods
We ship worldwide using reliable and trusted logistics partners. Shipping method is selected based on order size, destination, and customer preference.
DHL
Fast international express delivery
FedEx
Reliable worldwide express shipping
UPS
Global parcel and freight services
Air Cargo
Medium to large volume orders
Sea Freight
Cost-effective for bulk shipments
Policies & Procedures
Delivery, Packaging & Returns
We are committed to transparency in every aspect of our logistics, packaging, and after-sales support process.
Delivery & Customs
Delivery & Customs Clearance
- Delivery time depends on destination country and customs clearance
- Buyers are responsible for import duties, taxes, and local regulations
- We provide all necessary export documentation for smooth clearance
- Full packing list and compliance certificates included
Packaging
Packaging & Quality Assurance
- Instruments carefully packed to prevent transit damage
- Sterile and non-sterile packaging options available
- Each order undergoes final quality inspection before dispatch
- Custom branded packaging available for OEM orders
Returns & Claims
Returns & Damage Claims
- Any claim for damage or incorrect items must be reported within 7 days of delivery
- Claims must include clear photographs and order reference number
- Customized or OEM products are non-returnable unless manufacturing defects are confirmed
- We resolve all valid claims promptly with replacement or refund
Global Supply Network
Supplying 120+ Countries
We proudly supply medical instruments to healthcare professionals, hospitals, distributors, and procurement teams across every major region of the world. Wherever you are — we can deliver.
At a Glance
120+
Countries
24h
Quote Time
100%
Quality Guarantee
All shipments include full export documentation, ISO compliance certificates, and custom packing lists — ensuring smooth customs clearance in any destination country.
Our logistics team selects the most efficient shipping method for your location and order size, and you will receive tracking information for every shipment.
Ready to Order?
Get Your Free Quotation Within 24 Hours
Send us your product list by email or WhatsApp and our team will respond with a competitive quotation, lead time, and full shipping details.