Terms & Conditions

Company Information

Dr. Mirza Medical Instruments
Industrial Estate, Sialkot 51310, Pakistan

These Terms & Conditions govern your use of our website, products, and services. By accessing or using our website, placing an order, or communicating with our team, you confirm that you have read, understood, and agreed to be bound by these terms.

Use of Website

• The content on this website is provided for general information and business inquiry purposes only.
• You agree not to misuse the website or engage in any activity that may harm its functionality or security.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• We reserve the right to restrict access to any part of the website at our discretion.

Product Information

• All product descriptions, specifications, images, and catalogs are provided for reference purposes only.
• Minor variations in design, finish, or packaging may occur due to continuous product improvement.
• Product availability is subject to confirmation at the time of order.

Orders & Quotations

• Orders can be placed via email, WhatsApp, or official communication channels only.
• All quotations are valid for a limited period as specified in the quotation document.
• Orders are considered confirmed only after written approval and receipt of payment or agreed terms.
• Dr. Mirza Medical Instruments reserves the right to decline any order at its discretion.

Pricing & Payment

• Prices are quoted in the agreed currency and may change without prior notice unless locked in a confirmed quotation.
• Payment methods accepted: Bank Wire Transfer (T/T), PayPal, or Stripe — depending on order size and agreement.
• All bank charges, taxes, import duties, and applicable fees are the responsibility of the buyer unless otherwise agreed in writing.

Production & Delivery

• Production timelines are estimated and may vary depending on order quantity, product type, and customization requirements.
• Shipping timelines depend on courier selection, freight method, customs clearance, and destination country.
• Dr. Mirza Medical Instruments is not responsible for delays caused by customs authorities, logistics providers, or force majeure events.

Shipping & Risk Transfer

• Risk of loss or damage transfers to the buyer once the goods are dispatched from our facility.
• Buyers are advised to arrange appropriate cargo insurance for their shipments if required.
• All shipments include full export documentation, packing lists, and compliance certificates.

Returns & Claims

• Claims for damaged, defective, or incorrect products must be reported within 7 days of delivery, accompanied by clear photographs and the order reference number.
• Returns are subject to inspection and written approval from our quality team.
• Customized or OEM products are non-returnable unless manufacturing defects are confirmed by our team.
• Valid claims will be resolved by replacement, credit, or refund at our discretion.

Intellectual Property

• All website content — including text, images, logos, catalogs, product designs, and branding — is the intellectual property of Dr. Mirza Medical Instruments.
• Unauthorized reproduction, distribution, or commercial use of any content is strictly prohibited.
• You may not use our brand name, logo, or trademarks without prior written permission.

Limitation of Liability

• Dr. Mirza Medical Instruments shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
• Products must be used by qualified medical professionals only. We accept no liability for improper use, misuse, or use outside the intended medical application.
• Our total liability shall not exceed the value of the order giving rise to the claim.

Compliance & Intended Use

• Buyers are solely responsible for ensuring compliance with local laws, regulations, and import requirements in their country.
• Our products are intended for professional medical and surgical use only and are not for resale to unqualified users or for non-medical applications.
• Buyers must obtain all necessary licenses, permits, and approvals required for import and use in their jurisdiction.

Governing Law

These Terms & Conditions shall be governed, construed, and interpreted in accordance with the laws of Pakistan. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Sialkot, Pakistan.

Amendments

Dr. Mirza Medical Instruments reserves the right to update, modify, or replace any part of these Terms & Conditions at any time and without prior notice.

Updates will be published on this page. Continued use of our website or services after any changes constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.

Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact us:

• General Inquiries: info@dr-mirza.com
• Sales & Orders: sales@dr-mirza.com
• Phone / WhatsApp: +92 336 6191 191
• Address: Industrial Estate, Sialkot 51310, Pakistan