Frequently Asked Questions

We manufacture a comprehensive range of precision medical instruments:

• Surgical Instruments — Scissors, Forceps, Needle Holders, Retractors, Clamps, Dissectors
• Dental Instruments — Extraction Forceps, Elevators, Mirrors, Scalers, Orthodontic Tools
• Orthopaedic Instruments — Bone Rongeurs, Chisels, Rasps, Curettes
• Ophthalmic & ENT Instruments — Speculums, Ear Forceps, Nasal Tools
• Rhinoplasty & Plastic Surgery Instruments
• Veterinary Instruments — Surgical and dental tools for animal care
• Single-Use / Disposable Instruments
• Customized Surgical Sets & Kits

Yes. Our products comply with internationally recognized quality and safety standards:

• ISO 9001 — Quality Management System
• ISO 13485 — Medical Devices Quality Management System
• CE Marking — European Conformity for medical devices

Full certification documentation is available on request with any order.

Yes. We provide samples for quality evaluation and encourage new customers to verify quality before placing bulk orders. Sample availability depends on product type and quantity. Shipping charges may apply.

Contact us at sales@dr-mirza.com or WhatsApp +92 336 6191 191 to arrange samples.

MOQ depends on the product category. For many instruments we accept small trial orders — especially for new customers, clinics, and distributors evaluating our quality for the first time.

Contact us with your product requirements and we will advise on MOQ and issue a custom quotation for your order size.

Yes. We offer a complete OEM and private labeling service:

• Custom instrument specifications and designs
• Logo engraving directly on instruments
• Customized sterilization and retail packaging
• Branded product labeling and documentation
• Procedure-specific custom instrument sets
• Full confidentiality and NDA support

All OEM orders follow the same ISO 13485-certified quality process as our standard range.

Placing an order is straightforward — just 4 steps:

1. 1
   Select products from our catalog and note the product codes or names you need.
2. 2
   Send your list via Email to sales@dr-mirza.com or WhatsApp to +92 336 6191 191.
3. 3
   Receive your quotation with pricing, lead time, and shipping options — within 24 hours.
4. 4
   Confirm your order and payment. Production begins immediately after confirmation.

We accept the following payment methods:

• Bank Wire Transfer (T/T) — Preferred for bulk and international orders
• PayPal — Available for smaller orders
• Stripe — Available where supported

If you require a different arrangement, please contact our sales team to discuss options for your region.

Production time typically ranges from 7 to 21 working days, depending on product type, quantity, and customization:

• Standard items: 7–10 working days
• Custom or OEM orders: 14–21 working days
• Large volume: Timeline confirmed on quotation

We ship worldwide through trusted courier and freight partners:

• DHL — Fast international express delivery
• FedEx — Reliable worldwide express shipping
• UPS — Global parcel and freight services
• Air Cargo — Medium to large volume orders
• Sea Freight — Cost-effective for large bulk shipments

All shipments include full export documentation and compliance certificates as required by the destination country.

We supply customers in 120+ countries worldwide:

• Americas — USA, Canada, Brazil, Mexico
• Europe — UK, Germany, France, Sweden, Netherlands, Switzerland, Italy, Spain
• Middle East — UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Jordan
• Asia — India, Singapore, Malaysia, Thailand, Japan, South Korea
• Africa — South Africa, Kenya, Nigeria, Egypt, Ghana
• Oceania — Australia, New Zealand

Yes. We prepare procedure-based instrument kits and sets to your exact specifications:

• Dental Extraction Kits
• Minor & Major Surgical Sets
• Clinic Starter Kits
• ENT Procedure Sets
• Orthopaedic Instrument Sets
• Rhinoplasty Surgical Sets
• Custom OEM-branded sets with your logo and packaging

Every instrument passes through multiple checkpoints before dispatch:

• Raw Material Check — German stainless steel grade verification
• Hardness Testing — HRC testing to confirm steel integrity
• Finishing Inspection — Burr-free edges, polish and surface quality
• Function Testing — Joint movement, jaw closure, balance check
• Final QC & Batch Sampling — Per ISO 13485 standards

Certified to ISO 9001 and ISO 13485. Every instrument ships with a 100% lifetime quality guarantee.

We take full responsibility for product quality. If any item arrives damaged, defective, or incorrect:

1. 1
   Contact us within 7 days of delivery at info@dr-mirza.com or WhatsApp.
2. 2
   Share clear photographs of the affected items with your order reference.
3. 3
   We will arrange a replacement or full resolution promptly — at no extra cost.

Our team responds to all inquiries as quickly as possible through:

• Sales Email: sales@dr-mirza.com
• General Inquiries: info@dr-mirza.com
• Phone / WhatsApp: +92 336 6191 191
• Website Contact Form: Available on our contact page
• Head Office: Industrial Estate, Sialkot 51310, Pakistan