ORDERING & SHIPPING

At Dr. Mirza Medical Instruments, we have designed a simple and transparent ordering process to serve doctors, hospitals, clinics, and medical distributors worldwide.

How to Place an Order

Step 1: Browse Our Catalogs

Explore our Surgical, Dental, and Single-Use Instruments catalogs available on our website.
Each product has a unique product code to ensure accurate ordering.

Step 2: Send Your Requirement

Share your selected product codes and quantities through:

Email (Sales Department)
WhatsApp
Website inquiry form

Our sales team will review your request and assist you professionally.

Step 3: Receive Quotation

We will provide a detailed quotation including:

Product prices
Minimum order quantity (if applicable)
Production lead time
Shipping method and estimated delivery time

Step 4: Order Confirmation & Payment

Once the quotation is approved:

Order is confirmed in writing
Payment is completed via agreed method
Production is scheduled

Payment Methods

We accept the following payment options:

Bank Wire Transfer (T/T)
PayPal (for small or sample orders)
Stripe (subject to availability and order size)

All banking charges and applicable duties are borne by the buyer unless otherwise agreed.

Production Timeline

Standard production time: 7–21 working days
Timeline may vary based on order quantity, customization, or OEM requirements
Customers are informed in advance for large or special orders

Shipping Methods

We ship worldwide using reliable logistics partners:

DHL
FedEx
UPS
Air Cargo
Sea Freight (for bulk orders)

Shipping method is selected based on order size, destination, and customer preference.

Delivery & Customs

Delivery time depends on destination country and customs clearance
Buyers are responsible for import duties, taxes, and local regulations
We provide all necessary export documentation for smooth customs clearance

Packaging & Quality Assurance

Instruments are carefully packed to prevent damage
Sterile and non-sterile packaging options available
Each order undergoes final quality inspection before dispatch

Returns & Claims

Any claim regarding damage or incorrect items must be reported within 7 days of delivery
Claims must include clear photographs and order reference
Customized or OEM products are non-returnable unless manufacturing defects are confirmed